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Regular-article-logo Sunday, 21 December 2025

Soft skills for tough rail cops

The Railway Protection Force (RPF) has started to give soft skill training to its personnel in a weeklong camp to bring confidence among passengers travelling in trains. The RPF personnel are getting training to keep their conduct and behaviour friendly with the passengers.

Amit Bhelari Published 09.01.18, 12:00 AM

Patna: The Railway Protection Force (RPF) has started to give soft skill training to its personnel in a weeklong camp to bring confidence among passengers travelling in trains. The RPF personnel are getting training to keep their conduct and behaviour friendly with the passengers.

Interacting with journalists in the conference hall of Patna Junction, inspector-general-cum-chief security commissioner (RPF) in East Central Railway (ECR) Ravindra Verma said: "We are giving a special emphasis on the behaviour of RPF personnel and its staff. We have an RFP training centre in Mokama where the refreshers course goes on. All kinds of training are being given but the focus is on soft skills under which they are trained to behave properly with passengers travelling on trains," Verma said.

The move has started under the railway project called Saksham to upgrade the skill of railway employees. As per the railway direction, employees from the rank of a peon to Railway Board members and everyone in between will undergo the training. Verma was accompanied by senior RPF commandant, Danapur, Chandra Mohan Mishra and senior divisional security commissioner Chaitanya Marandi.

Verma said common men have a fear psychosis from the police uniform and because they deal with criminals their behaviour becomes tough. The RPF personnel are getting the training to drive away the fear from people's minds through their behaviour.

"In the soft skill training, they learning how to have a helping attitude and they must treat passengers in a friendly way. They passengers must not be hurt by the behaviour of RPF personnel. Our main motive is to build the confidence among passengers, specially children and women. It is a weeklong programme," Verma said. He also said that high-resolution closed-circuit television cameras (CCTVs) would soon be installed under Integrated Security Scheme (ISS). Seven railway stations fall under the scheme, including Patna Junction and Rajendra Nagar Terminal.

The other railways stations are Samastipur, Muzaffarpur, Raxaul, Dhanbad and Sonepur.

"Installation of state-of-the-art CCTVs are going on at a fast pace at Patna Junction and Rajendra Nagar Terminal. High quality and high-resolution cameras are being used. It is being installed by the signal and telecom department. In the next few months, it will become functional after which we will able to crack crime cases in a short time and would be able to identify the criminals," Verma said while briefing the RPF achievements of 2017.

The camera can even identify unclaimed luggage if it is kept at one place for a long period.

Even under the Nirbhaya Fund, 52 stations under the ECR have been identified in which CCTVs would be installed. The installation has already started and it is being done by RailTel Corporation of India of the Indian Railways.

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