Calls spur speedy action in Bengal
People in various parts of Bengal have said their grievances were solved immediately after taking them up with Didi Ke Bolo (Tell Didi).
In a few cases, the redressal system with a helpline number of 9137091370 solved problems which had been pending for two or three years.
After the Didi Ke Bolo programme was launched, district administrations are competing with the redressal platform and trying to solve the complaints before the cell gets involved.
The Telegraph gives few examples of the speedy redressal of the complaints.
Complainant: Subrata Roy (name changed), Garia, South 24-Parganas
Nature of the complaint: He complained on August 7 that some of his relatives were stuck at their house for four days in the flood-hit Kaiga of Karnataka. He dialled the helpline number and sought immediate rescue of the flood-hit relatives.
The caller also mentioned that his relatives had no electricity or telephone connectivity and hence, he did not even know about their whereabouts. Roy informed the cell that there were more families from Bengal in the flood-hit area.
Solution: The Tell Didi platform informed Bengal disaster management minister Javed Khan about the situation. Khan immediately contacted Karnataka government officials. The relatives of the caller from Garia were rescued, along with 20 other Bengali families.
Roy said he was very happy and thanked chief minister Mamata Banerjee’s initiative that helped in the speedy rescue of his relatives.
Time taken: The complaint was lodged on the afternoon of August 7. Roy’s relatives were rescued on August 8, in less than 24 hours.
Complainant: Bipadtaran Mondal, a farm labourer at Barjora in Bankura
Nature of the complaint: Mondal called up the Tell Didi platform on August 11, seeking a house under a government scheme and help for the treatment of his son suffering from thalassemia and cancer. Mondal complained that he did not get any help from the government despite his appeal to the local block administration in writing two years before.
Solution: A team from local block officials and gram panchayat members visited his house within five hours. They took photographs of his son and the thatched roof house. The administration assured him of free treatment of his son. The labourer was called to the Barjora BDO’s office on Tuesday morning and his land papers were checked.
The Barjora BDO, Bhaskar Roy, said Mondal would be given funds to build a house under a government scheme in a week.
Mondal said on Tuesday: “I am really thankful to Didi as I got the result within a few hours while none had responded with me in the past two years. It was just like a magic.”
Time taken: Five hours to take the initiative to solve the complaint
Name of the complainant: Devi Saha, who hails from a merchant family in Karimpur, Nadia
Nature of the complaint: Swapna Saha, 55, of Karimpur is suffering from rheumatology and psychiatric problems and lied unattended for over 12 hours after she was admitted to the Murshidabad Medical College and Hospital by her relatives. Saha was admitted around 2.30am on August 10.
Devi Saha, the sister-in-law of the patient, called up the Tell Didi platform twice on August 10 afternoon.
Solution: Within half an hour of her calls, an official from the hospital’s emergency department contacted the patient’s son Sayan, an MSc student, to enquire about her condition.
Sayan rushed to the hospital and found a group of doctors attending her mother. After the patient’s condition became stable the following morning, she was referred to the SSKM Hospital in Calcutta for better treatment.
Time taken: The calls went to the helpline between 12.30pm and 1pm on August 10 and action began within half an hour.