Advertisement

Home / Sports / Para swimmer's complaint: Air India responds

Para swimmer's complaint: Air India responds

Mohammad Shams Aalam Shaikh was deprived of a wheel chair at the Delhi airport, he alleges
Mohammad Shams Aalam Shaikh
Mohammad Shams Aalam Shaikh
Twitter/@IamShamsAalam

Our Bureau, Agencies   |   New Delhi   |   Published 08.06.22, 01:37 PM

Air India on Tuesday replied to Indian para swimmer Mohammad Shams Aalam Shaikh's complaint that he was made to wait for 90 minutes at the Delhi airport to get a wheelchair, reports hindustantimes.com.  

The airline informed the "delay was caused due to security reasons, as it hoped for “another chance” from the flyer to set things right".

“... it was delayed due to airport security reasons. We hope you will give us another chance to set things right,” the airline said.

The airline added the wheelchair was provided to the swimmer according to the procedure of the aircraft, elaborating that he was also escorted by the airport personnel.

“Shams Aalam was provided with an aisle wheelchair as per procedure from the aircraft by Air India as soon as the flight landed at Delhi. His personal wheelchair arrived at the belt in a while after due security clearance,” the airline said.

“He was escorted by airport handling personnel throughout. The inconvenience caused by the delay (beyond our control) in the arrival of his wheelchair is regretted,” it added.

Alam later thanked Air India for the support.



Advertisement
Advertisement
Advertisement
 
 
 
Copyright © 2020 The Telegraph. All rights reserved.