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Regular-article-logo Sunday, 12 May 2024

Instagram update brings horizontal scrolling to horrified users

Company later withdraws development, says it was a test, not meant to be circulated widely

Sandra E. Garcia And Niraj Chokshi/New York Times New York Published 28.12.18, 07:34 AM
The offices of Instagram, in New York.

The offices of Instagram, in New York. New York Times

Instagram briefly changed how users moved through their feeds Thursday morning, forcing them to swipe left or tap through horizontally rather than scroll vertically.

People were traumatised.

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The update, which was quickly reversed, appeared to affect iPhone users but not those with Androids or those using the app on desktop.

In a series of tweets, Adam Mosseri, the head of Instagram, explained that the new feature was a “test” that was released widely by mistake.

“Just a test that went to a few orders of magnitude more people than intended... sorry about that,” he wrote in one tweet.

The company affirmed Mosseri’s explanation and apologised.

“Due to a bug, some users saw a change to the way their feed appears today,” Instagram said. “We quickly fixed the issue and feed is back to normal. We apologize for any confusion.”

Facebook acquired Instagram for $1 billion in 2012. At the time, the photo-sharing service had about 40 million users. This summer, it passed 1 billion.

Under Facebook, Instagram, a prized possession for the social media giant, has made a number of changes, introducing videos in 2013 and Stories, an ephemeral way to share disappearing photos and videos, in 2016.

Stories can be advanced by tapping or swiping, a user experience similar to the change briefly put in place Thursday. Tapping through Stories forces users to also tap through advertisements.

When ads appear in feed, though, Instagram users can simply scroll past them. But the update forced users to tap or swipe past each photo in gallery-style ad posts in order to move on.

In 2013, Michael Kors became the first brand to run an ad on Instagram. As of June, Instagram was on track to generate about $5.5 billion in ad revenue in the United States this year, according to eMarketer.

c.2018 New York Times News Service

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