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Hotels take measures to make guests feel safe

Since Covid-19, major lodging brands have quickly adopted new cleaning policies that earn travellers’ trust

Praduman Choubey Dhanbad Published 10.01.21, 08:07 PM
Various safety measures are being adopted by a number of hotels in Dhanbad.

Various safety measures are being adopted by a number of hotels in Dhanbad. Shutterstock

At a time when India’s count of UK mutant virus cases rises, the hotels in coal town have taken up health and hygiene measures to make sure the guests feel safe during their stay.

Hotel Cocoon, which has been ranked as the most hygienic hotel by the Dhanbad Municipal Corporation in the Cleanliness Survey and also bestowed with Tripadvisor Travellers’ Choice 2020 Awards, has taken a slew of measures to make the guests feel at home.


Talking to The Telegraph Online, the hotel’s managing director Sushant Singh said, “The frequency of deep cleaning and housekeeping has been increased everywhere including in lobby, restaurant, bar, kitchen and offices. We are using world-class disinfectants.”

“To make the visitors feel safe, we are checking everyone's temperature using non-invasive thermometers. Apart from that, hand sanitisers are available everywhere in the building,” said Singh, adding that they are accepting contactless payments to ensure their clients feel more secure as they eat, wait, and pay.

We are probably the only hotel in the state which have made live kitchen display arrangement through CCTV camera for customers’ satisfaction. Distance in the seating arrangement at the restaurant has been further increased to ensure safety,” said Singh.

Providing more details about the world-class equipment installed at the hotel, Kaushik Dey, general manager, said the door frame metal camera with temperature scanning, mask scanning and recording facility ensures full proof safety and security from the entrance gate. Cold fogging in the entire hotel is being done with Typhoon ULV Cold Fogger. Besides, the guest luggage disinfector has also been installed at the entrance.

“We have also made an arrangement for UVC disinfection system in all departments to disinfect items like fruits, vegetables, cards, keys, wallet, packed foods, mobile phones, laptops, small handbags, etc,” said Dey, adding that a hood dishwasher is being used to wash plates and utensils in warm water.

Meanwhile, other hotels too have taken up similar measures including the oldest three-star hotel, Hotely Skylark, where the thermal history of each guest is being shared with the nearest police station.

“We have made such an arrangement so that our staff do not have to enter the room. We deliver the orders in trolleys. We leave them outside the rooms and inform the guests,” said general manager of Skylark Hotel Anutosh Bagchi.

Sonotel Hotel, the only four-star hotel in Dhanbad, has the facility of automated laundry and contactless menu at the restaurant.

“Laundry is the most important part of a hotel from a safety point of view. So we have fully automated laundry for washing all the clothes including bedsheets etc. The food menus can also be scanned through mobile phones,” said general manager of Sonotel Hotel Arka Ghosh.

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