NPCI launch AI-based chatbot
National Payment Corporation of India (NPCI) has launched AI-based chatbot, PAi, to create awareness around its products like FASTag, RuPay, UPI, AePS on a real-time basis.
The artificial intelligence (AI) virtual assistant is available round the clock helping users with access to accurate information on NPCI products, it said.
The NPCI was incorporated in 2008 as an umbrella organisation for operating retail payments and settlement systems in India. NPCI has created a robust payment and settlement infrastructure in the country.
'Customers can ask their queries in English and Hindi, via text or voice on the websites of NPCI, RuPay, and UPI Chalega. Through PAi, users get verified automated responses to their queries on all NPCI's products. PAi would also be accessible to global RuPay Cardholders as well,' it said.