The state child rights commission has launched an app on Wednesday to enable an individual or organisation to register a complaint on violation of child rights.
The app — Sishu Suraksha — will also track the status of a complaint.
Though the commission would know the identity of the complainant, officials said it would be kept anonymous.
Launched on Wednesday by the West Bengal Commission for Protection of Child Rights during an online programme to observe the state child protection day, the app also allows minors to register a complaint.
“Individuals who reach us through the helpline or mail us often want to know the status of their complaint. So, this app will not only allow one to register a complaint online but also track its status like what action has been taken or was it pending,” said Ananya Chatterjee Chakraborti, the chairperson of the West Bengal Commission for Protection of Child Rights.
“Any one can download the app and register a complaint without stepping out of his/her home,” she said.
Once a complaint is registered on the app, the WBCPCR will process the “complaint and take action in accordance with laws, rules and procedures”.
The commission will share the details of the complaint with the directorate of child rights and trafficking.
In a question-answer session organised by the commission, children from government-run child care institutions across the state spoke to women & child development and social welfare minister Sashi Panja about their needs, aspirations and problems.