nThe Young Professionals Collective has formulated a unique plan of action. After the group has assessed the problems faced by call centre employees ? using a sample survey ? the collective will work with BPO companies and the government in resolving issues ranging from better working conditions to alcoholism and drug abuse. The collective will not be merely an academic organisation, but will also work as a cultural forum for the employees to interact with each other. The collective is currently based in Mumbai, but it will form chapters for Bangalore, Hyderabad, and Pune which have evolved as major hubs of the call centre industry. The collective also plans to host a website which will enable easier access and interaction between its members. Readers can write to YPC at ypcollective@yahoo.com.