Bhubaneswar, April 15: The public health engineering organisation has decided to use the government's Sanjog helpline from next month to make it easy for people to register water supply related grievances.

Till now, the Pheo had been using traditional landline number through which officials were receiving water supply related issues. But from next month, citizens will be able to call the Sanjog toll-free number 155335 or 18003456770 and register their complaints.

People can also email their grievances at grievance@sanjoghelpline.in or fax it to 0674-2567842. Besides, they can register their complaints on the official website at www.sanjoghelpline.in. The Odisha Computer Application Centre will accept the complaints on behalf of the organisation.

"We have asked the computer centre officials to integrate the Sanjog helpline with our smart water information management system. The integration would help operators solve the grievances or forward it to the officials concerned. We hope to introduce the service from May," said the organisation's superintending engineer C.R. Jena.

Sources said the decision of using the helpline was taken after the number of grievances related to water supply had increased in the recent times mainly because of the summer. Usually, the organisation receives about 70 to 80 complaints on an average every day, which has recently shot up to 120 to 150.

"It was getting difficult to attend to all the calls and complaints because of manpower shortage. There is one person each in the three divisions of the city handling all the calls. The move to use Sanjog would help us attending to the complaints and solve it in timely manner," said an official.

The helpline currently handles grievances for 13 government departments, offices and schemes. The Bhubaneswar Municipal Corporation has also been using Sanjog since 2014. "We have been using the helpline for the past three years. It will definitely help us attending the grievances in a time-bound manner," said mayor Ananta Narayan Jena.

An official said the citizens could file any kind of complaints related to water connection such as short supply, leakages in pipes, contamination, defunct stand-posts, corruption of any officials and error in or non-receipt of the water bills. "We are continuously encouraging the people to file complaints without any delay or fear. We will definitely look after all issues raised by them," said Jena.

People have welcomed the move. "I used to call the organisation to file complaints regarding defunct stand-posts, leakages and so on. But, the line used to work rarely. I hope the Sanjog helpline will make things easier," said Siripur resident Alok Maharana.