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Auto firms reach out to storm-hit clients

The companies are trying to meet every exigency of customers whose vehicles have been damaged by the cyclone
Maruti Suzuki India said it reached out to educate customers in advance in Bengal, Odisha, Andhra Pradesh and Jharkhand on the do and don’ts to avoid damage to vehicles during cyclone Amphan.

Our Special Correspondent   |   Calcutta   |   Published 28.05.20, 10:34 PM

Auto majors Maruti and Hyundai are reaching out to their customers in Amphan-hit areas, taking services to their doorsteps and deploying field teams in the affected areas.

The companies are also augmenting their towing services, fast-tracking spare parts and offering insurance benefits to meet every exigency of customers whose vehicles have been damaged by the cyclone.

Maruti Suzuki India said it reached out to educate customers in advance in Bengal, Odisha, Andhra Pradesh and Jharkhand on the do and don’ts to avoid damage to vehicles during cyclone Amphan.

The company’s officials were assigned districts and their mobile numbers were shared with the customers in that area for help and support. All the workshops in the affected areas resumed operations soon after the cyclone for servicing of vehicles. The company has also tied up with seven major vehicle towing agencies.

However, the company is encouraging its customers to avail of the doorstep service to follow social distancing. The workshop employees have been trained and equipped to make service processes contactless, requiring no paperwork, with a focus on hygiene, safety and remote monitoring.

Hyundai Motor India Ltd has formed a relief task force to support affected customers in Bengal. The company is offering 50 per cent discount on the depreciation amount of insurance claims for cyclone-affected vehicles.

It has a dedicated emergency roadside assistance service team to support the cyclone affected customers along with over 30 towing trucks.

It has stepped up its 360 Degree Digital & Contactless Service through online service booking, repair updates through ‘Hyundai on WhatsApp’ and online service payment facility.

Commenting on the initiative, Tarun Garg, Director – Sales, Marketing & Service said, “Cyclone Amphan has once again tested the resilience of the people of West Bengal. Our customer care teams and relief task force will ensure uninterrupted mobility for customers and offer them ‘Peace of Mind in these challenging times.”

“We have set up exclusive teams to coordinate, monitor and provide 24x7 support to customers at all service workshops in the region. Maruti Suzuki has rolled out a set of detailed Standard Operating Procedures (SOPs) for its service centres to prevent spread of COVID-19 pandemic,” said Partho Banerjee, Executive Director, Service, Maruti Suzuki India.

Maruti Suzuki network comprises 425 service centres across West Bengal, Odisha, Andhra Pradesh and Jharkhand. Of these, 84 workshops in West Bengal, 58 in Odisha, 72 in Andhra Pradesh and 5 in Jharkhand are operational.

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