Patna: The railways on Sunday urged passengers to use online complaint management system which is more transparent compared to registering complaint on 138 and 139. The railway has taken the initiative as very few people are aware about the new system which was launched by the Indian Railways a few months back to provide better facilities to passengers. The online complaint gets redressed in 15 working days depending upon the nature of the complaint.

Passengers can log on to www.indianrailways.gov.in by clicking the feedback link which will be redirected to the suggestion portal.

Passengers can complain on as many as 30 issues from accident claims to allotment of seats to improper behaviour of railway staff.

Passengers can also complain about bedroll, bribery, catering and vending services, non-availability of water, maintenance and cleanliness of coaches, punctuality of trains, refund of tickets, reservation issue, security, theft and more.

East Central Railway (ECR) chief public relations officer (CPRO) Rajesh Kumar said: Every day, I was getting several calls regarding registering complaints but it is not humanly possible for anyone to listen to all complaints. The railways has a dedicated portal to register any complaint. The portal is very transparent and effective as well."