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Photo-article-logo Thursday, 29 January 2026

The new normal at airport

How life has changed for the flier at Calcutta airport. Day 1 of the relaunch of domestic operations offers clues.

The Telegraph Published 28.05.20, 11:44 PM
At the security-check counter, procedures are contact-less. CISF personnel will not handle trays or bags. Passenger will have to collect the bag and put the tray back at the original place. While frisking, CISF personnel will hold metal detectors with an extended handle to maintain a distance from the passenger. No pat-downs.
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At the security-check counter, procedures are contact-less. CISF personnel will not handle trays or bags. Passenger will have to collect the bag and put the tray back at the original place. While frisking, CISF personnel will hold metal detectors with an extended handle to maintain a distance from the passenger. No pat-downs.

Pradip Sanyal and Sanjay Mandal
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Social distancing in front of check-in counter. Yellow lines have been drawn and passengers have to stand behind each line. If the queue extends till the last yellow line, the airline will open another counter where the same distancing norms will be followed
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Social distancing in front of check-in counter. Yellow lines have been drawn and passengers have to stand behind each line. If the queue extends till the last yellow line, the airline will open another counter where the same distancing norms will be followed

Sanitiser spray awaits passenger’s bags at the entrance of the terminal. Both check-in and cabin baggage are sanitised.
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Sanitiser spray awaits passenger’s bags at the entrance of the terminal. Both check-in and cabin baggage are sanitised.

Glass shields are a new addition at check-in counters
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Glass shields are a new addition at check-in counters

Thermal gun reads body temperature before every passenger enters the terminal
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Thermal gun reads body temperature before every passenger enters the terminal

Passenger holds mobile phone against the glass shield to show e-ticket to the airline employee who will issue the boarding pass. The airline personnel will not touch the mobile phone like before
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Passenger holds mobile phone against the glass shield to show e-ticket to the airline employee who will issue the boarding pass. The airline personnel will not touch the mobile phone like before

Contact-less checking of ticket and photo identity. Passenger places ticket and photo ID under a camera. The visuals are displayed on a screen on which a Central Industrial Security Force personnel checks the documents
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Contact-less checking of ticket and photo identity. Passenger places ticket and photo ID under a camera. The visuals are displayed on a screen on which a Central Industrial Security Force personnel checks the documents

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