nlisten up: Telecommunication is one of India?s fastest growing sectors. But according to a compilation of calls received from harried consumers by the NCH in its first week, it is also one of the most troublesome. About 30 per cent of the callers had a litany of complaints in a variety of areas ranging from overcharging to shoddy service.

nmore to follow: There are bigger culprits though. Home appliances corners the top slot with 35 per cent. ?Such findings only reaffirm the need for a strong consumer movement,? says Ram Khanna, coordinator, NCH. Interestingly, there were also complaints on adulteration (5 per cent), credit cards (2 per cent) as well as inquiries about consumer courts (5 per cent).

nnear and far: About 52 per cent of the calls came from Delhi. But people also phoned up from as far as Maharashtra (15 per cent), Chhatisgarh (2 per cent) and West Bengal (2 per cent).