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Regular-article-logo Thursday, 29 May 2025

Lessons from Singapore MRT

AURKO MAITRA, an intern with The Telegraph, compares his experience of using Singapore's highly efficient MRT (mass rapid transit) network for 15 years with his first few rides on Calcutta's most favoured transport system.

TT Bureau Published 11.06.18, 12:00 AM
Singapore Metro

AURKO MAITRA, an intern with The Telegraph, compares his experience of using Singapore's highly efficient MRT (mass rapid transit) network for 15 years with his first few rides on Calcutta's most favoured transport system.

I have found the Calcutta Metro to be a very popular form of transport among local commuters. Considering how crucial the system is to keep the city moving, it intrigues me to see how it compares with the Singaporean MRT.

Accessibility for disabled: In Singapore, the government has taken several measures to ensure that the MRT accommodates passengers with disabilities. All stations are required to have elevators, wheelchair-accessible toilets and ramps.

Operational duration: The Singaporean MRT system operates from 5.30am till midnight while the Calcutta Metro runs from about 6.45am till 10pm. I think it should be operational till midnight.

Ticketing system: Most MRT passengers travel with transport cards known as EZ-Link. An EZ-Link allows people to tap into the transport system and travel where they please.

Recharge automation: The MRT system is largely automated, enabling passengers to top up their EZ-Link cards relatively quickly. Additionally, one is able purchase tickets or top up a travel card through machines. Efficient use of Artificial Intelligence assures a swiftly moving crowd. In Calcutta, I have had to stand in a queue to buy a token.

Network reach: The Singaporean rail network features eight lines that stretch across most of the small island. While it is still in the process of expanding, the Calcutta Metro covers a relatively limited distance, with just a single line currently in service. In Singapore, one can transfer between lines to reach far ends of the city. In Calcutta, I have had to use buses or autorickshaws to get to a Metro station. Though Calcuttans can expect to benefit from six Metro lines in the future, the local public transport system still has several improvements to make.

Security system: Unlike the Calcutta Metro, the MRT has no bag checks or metal detectors. Moreover, due to low rates of sexual harassment, separate seats for ladies are not required in the rakes. In Calcutta, I unknowingly sat on a ladies' seat and was told to vacate! This was a new experience for me.

Hygiene standards: Singapore's strict standards of cleanliness extend to the MRT. While the Calcutta Metro is by no means filthy, a section of passengers is known to litter and spit on the stairs. In Singapore, this is unheard of because such behaviour would almost certainly lead to a hefty fine. Also, the Calcutta Metro has a noticeable lack of toilets.

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