Bills for no service
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On May 6, 2003, I took a post-paid mobile connection (no. 9434045505) from BSNL, Siliguri Telecom, and deposited Rs 2000 as security deposit and Rs 200 as activation charges. On September 30, 2003, I surrendered my SIM card to the in-charge, customer service centre, CSR-1, Siliguri Telecom, against an acknowledgement. Thereafter I requested BSNL for refund of the security deposit after adjustments, if any. Thereafter, BSNL send me three bills (dated October 1, 2003, October 30, 2003, and January 1, 2004 respectively). I was surprised that in spite of surrendering my card in September, I received bills for the period of October to December. I have not paid the bills. And my requests for refund have also not met with any success. My e-mail and fax messages to the general manager, BSNL, Siliguri Telecom, have been ignored. In what way can I get my security money back from BSNL?
S. Dan,
Manjusree, Hakimpara,
Siliguri 734401
No response from authorities
It is indeed surprising that BSNL has issued bills for service that has been discontinued. That it has also not paid you your security deposit is an example of deficiency in service. This actually amounts to an unfair trade practice. This case should definitely be reported to the district consumer forum where you may claim compensation for harassment as well.
Eerie silence
I invested Rs 10,000 by subscribing to Marnite Polycast Ltd. I was allotted 100 shares of Rs 10 each. After allotment of shares, no dividend was declared and till date I have not received any annual report of the company. Please let me know what I can do to ascertain if at all the company exists or was formed just to rob unsuspecting investors.
Netai Chandra Mondal,
Bharat Cooperative Housing Society,
Sankrail, Howrah
No response from company
In the absence of any details of contractual obligations between the shareholder and the company, it would be difficult to make any comment with regard to the complaint. In any event, you must ensure whether the company at all provided any dividend to other shareholders. If it appears that you have been deprived of certain benefits which you are supposed to get from the company in view of your investment, you can allege deficiency in service and move the consumer fora for your relief and redressal.
Cloudy affair
I have applied for repurchase of 100 units of master shares at UTI Investor Services Ltd. Till date I have not received the repurchase amount. Kindly advise me how to get back my money.
Shyamal Kumar Mitra,
Qr No 9A, Sector 10,
Bhilai 490006
No response from company
In the absence of particulars as to which date the UTI received such a request from you for repurchase of 100 shares, it would be difficult to guide you as such. In any event, you may contact the relationship manager at UTI Asset Management Company Private Ltd, UTI Financial Centre, 29, N.S. Road, Calcutta 700001, to find out what happened to your repurchase units. Without ascertaining the status of the affair, it is difficult to suggest a course of action. With that detail in hand, you may consult an advocate to study the possibility of filing a case for poor service.
All in vain
I deposited Rs 10,000 with Jenson & Nicholson on June 9, 1987, which was due to mature on May 8, 2001, under a fixed deposit scheme. More than two years have passed but the company has failed to give me my due. I have written to them repeatedly but to no avail.
Dr M.S. Das,
New Alipore, Calcutta 700053
No response from company
Failure to pay fixed deposit dues on maturity clearly speaks of deficiency in service. It is really unfortunate that even companies of repute are indulging in this. Unfortunately in the present case, the fixed deposit amount matured on May 8, 2001, and in the meantime, more than two years have elapsed. Under COPRA, a complaint has to be initiated within two years from the date of cause of action. As such, you have no remedy before the consumer fora.
Paying no heed
On July 31, 1998, I deposited Rs 10,000 (in the names of my wife and myself) with Medinova Diagnostic Service Ltd, Calcutta 700029, under its gold card scheme. The scheme matured on July 31, 2001 and I am yet to receive the maturity amount. In the meantime, the company informed me that they would soon refund the amount but this dilly-dallying has been going on for the last three years. Now I am told that the financial condition of the company is weak and the money would reach me in five to six months. I am 69 years old and cannot put up with such harassment any longer.
S.K. Biswas,
Salt Lake, Calcutta 700064
No response from company
Failure to pay the maturity amount clearly speaks of deficiency in service and for this you may well approach the consumer fora for relief and redressal. Please note that the limitation period for preferring such a complaint is two years from the date of cause of action. As such, you have to place necessary papers before the district forum to sustain that your claim is well within the two-year period.
Communication gap
I opted for switchover and redemption proceeds of 1200 units of UCS-2000 to PEF and service fund of UTI in May 2001. The company did not reply for a year or so after which I wrote to SEBI and UTI Investor Service Centre, in both Calcutta and Mumbai. On May 2, 2003, they informed me that a switchover is possible and the proceeds could not be sent due to non-availability of bank particulars. I sent my bank details immediately followed by three letters. But I have not received anything. What now?
Ananda Kumar Ojha,
Cooch Behar
No response from company
I think there is a communication gap here. At this juncture, you should first write to the UTI Investor Cell once again. If, in spite of your efforts to solve the matter amicably, the UTI fails to provide you with a suitable explanation, you should approach the consumer fora for relief and redressal.
