The railways have finally woken up to the needs of passengers at Danapur station.
The chief commercial manager (CCM) (passenger services) of East Central Railway (ECR), S.K. Sharma, made a surprise inspection of Danapur station, along with other officers, for five hours on Wednesday and expressed dissatisfaction over passenger facilities following complaints.
The Telegraph had recently published a report, highlighting lack of facilities at the A-grade station, which happens to be a divisional headquarters of ECR. Eighteen express trains originate from the station, while 194 pass through it. Between 50,000 and 70,000 commuters use it everyday.
Sharma directed officials concerned to complete the construction of the foot overbridge to cater to passengers, install platform shades and remove unnecessary objects strewn around.
ECR chief public relations officer Arvind Kumar Rajak said: “The station improvement group, which inspects passenger-related amenities at stations, made the visit.”
The station lacks basic facilities such as escalator, subway, digital train indication board and coach indicator. Neither it has retiring rooms nor cloakroom. Worse, platforms 4 and 5 are devoid of any toilet.
Passengers have to climb either of the two overbridges, one of them wooden and rickety, and go to other platforms to relieve themselves.
CCM Sharma visited all the platforms and found people avoiding the urinals at platform number 2 and 3, which were in bad shape.
Other senior officials present during the inspection were senior divisional commercial manager Amitabh Prabhakar, chief signal and telecommunication engineer S.K. Shirvastava, chief health director K.N. Das, Danapur senior divisional medical officer Keshav Arya and station manager N.L. Rai.
Prabhakar said: “We were not satisfied with the cleanliness, the urinals particularly. We can understand the pain of passengers. To rectify matters, we gave certain instructions.”
The CCM emphasised developing the southern side of Danapur railway station, which connects Khaga- ul road. The southern side does not have any ticket counter.
Shuiab Quraishi, the secretary of Bihar Daily Passengers’ Association, said: “I hope that they do something quickly so that passengers do not face problems.”