The Telegraph
Sunday , June 29 , 2014
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Tips to ease passport process

Ranchi, June 28: The regional passport office, Ranchi, today organised a workshop for Pragya Kendra operators to educate them on how to submit online applications for the travel document.

Following the mantra — Passport Seva Apke Dwar (passport service at your doorstep) — in letter and spirit, the passport office has already made online application mandatory for citizens seeking the document.

Also, to ensure success of the Passport Seva Project, the state IT department have authorised Pragya Kendras (common service centres) across Jharkhand to submit applications on behalf of the applicants.

And now, in order to facilitate smooth service, sanchalaks (operators) of these common service centres are being made aware of the formalities and trained to do the task through daylong workshops. The today’s workshop was the second in the series, while the first one was held in March.

According to sources, the online application was made mandatory to smooth the entire process for the convenience of citizens. However, applicants, mainly those in semi-urban and rural areas, have been facing problems owing to lack of computer literacy.

“Thus we have authorised village level entrepreneurs (VLEs) — Pragya Kendra operators — to file up applications on behalf of the applicants by charging a nominal fee of Rs 100 only,” said Sanatan, the regional passport officer.

Therefore, they must know in details how to apply for passports and other procedures. Operators of around 400 Pragya Kendras across the state will be trained through such workshops.

N.N. Sinha, principal secretary, state IT department, said all common service centres would be connected with higher broadband Internet.

Notably, the Ranchi regional passport office has been adjudged the best centre of the country in C-category (those dealing with up to two lakh applications) for delivering seamless service for the second consecutive year. Sanatan received the award from external affairs minister Susma Swaraj in New Delhi on June 24. Ranchi office issued about 90,000 passports in 2013, while over 40,000 applications have already been cleared this year so far.