Energy department secretary and Bihar State Power Holding Company Ltd chairman and managing director Pratyaya Amrit on Wednesday said the power helpline number would be revamped and strengthened soon.
This would facilitate power consumers to lodge all types of complaints relating to the energy department. “We are not satisfied with the existing helpline system at Scada. We will device an effective consumer-friendly helpline where they (consumers) can lodge all types of complaints such as fuse-off call, new connection, metering, billing among others,” Amrit said.
Amrit, who formally took charge of the power company on Tuesday, was talking to reporters after reviewing the progress and performance of the various companies.
He said a single-point helpline number would be revamped in 8-10 days for the residents of the city while it (helpline) would be made operational before August 15 in all district headquarters. Single-point helpline means that a consumer can call on a particular number, to be provided by the company, where s/he can lodge all types of complaints and grievances but the call would be transferred to the persons concerned for redressal of the grievances.
Stating that it is the job of the company to ensure quality and uninterrupted power supply, Amrit said the distribution company would take four-five steps within a month to improve city power supply.