The Telegraph
Sunday , May 18 , 2014
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ISC results tech-hit

May 17: ISC results were held up today after the website of the Council for the Indian School Certificate Examinations (CISCE) crashed, sending anxious students and their parents into a tizzy for over four hours.

Although some schools in Ranchi started receiving the results via mail from the council around 7pm, cradles in Jamshedpur and Bokaro continued to be in the dark till 10pm.

The result was to be declared on around 3pm. Students could also know their results by sending SMS to 09248082883.

When some logged in at 3pm, the website went blank after 10 to 15 minutes. The students kept trying for hours but the site kept flashing, “An application error occurred on the server”.

Text message requests for the results also drew a blank. Schools could not help either.

The council blamed the US-based software company handling the online results for the fiasco. Its server, located in Kochi, had crashed, the council explained as thousands of students across India tried to access results at the same time.

“The website stopped functioning after a technical snag that occurred because of the extreme load. Orion India Systems, the company that had built the software, is working to rectify the snag. We are trying our best to make the website work at the earliest,” said Gerry Arathoon, secretary and chief executive of the CISCE.

Students and their parents ran out of patience.

Eighteen-year-old Manisha Gupta (18), who had come with her father Ramsevak Prasad from Khelari to check her results at St Xavier’s School, Ranchi, left after waiting for over three hours.

“My father had taken the day off to accompany me. We are going back as my grandfather, a cancer patient, is at Apollo Hospitals. I will now have to depend on my classmates to know my results as I don’t have Internet at home,” said Manisha, a commerce student who stayed at a Ranchi hostel while studying.

Those choosing to check their results on computers at home or cyber cafes didn’t have much luck either.

“We kept logging in the council website, but it repeatedly showed link failure. I must have logged in more than 50 times since 3pm,” said Raghav Singh, a science student of Bishop Westcott Boys School, Namkum, in Ranchi.

“I think this is the first time in the history ISC that results could not be accessed for such a long duration. I am helpless and have nothing to do except for assuring students that the technical snag would be rectified soon,” said Puneeta B. Chouhan, principal of Hill Top School in Telco, Jamshedpur.

Around 7pm, St Xavier’s School got its result mailed from the board. Students were informed of their results half an hour later.

In Jamshedpur and Dhanbad, some students were able to access their results after sitting at the computer for hours. One of them, Ayush Banerjee, a student of Jamshedpur’s Loyola School, notched a stunning 99.25 per cent in science.

School’s principal Father Sebastian Puthenpura said he had been told that Ayush’s score was the highest in the country in science.