The Telegraph
Wednesday , January 15 , 2014
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Woman cries ATM fraud

A woman lodged a complaint with Kotwali police on Tuesday, alleging that Rs 10,000 was fraudulently withdrawn from her bank account through an ATM kiosk in Ranchi.

According to Morabadi resident Mamata Jha, she had gone to the ATM of United Bank of India (UBI), where she has an account, at Albert Ekka Chowk to withdraw Rs 10,000.

After she swiped her debit card and entered the amount to be withdrawn, the machine stopped responding. She waited for a while and then pressed the cancel button. But that did not work either.

Jha then looked around for the guard. But he was nowhere. As she struggled to cancel the transaction, Jha spotted a youth watching her from outside. He then stepped in and told her not to panic. “The machine regularly malfunctions,” the youth told her and suggested her to go to another ATM kiosk nearby.

Confused, Jha left. But hardly had she walked 50 yards, when she received an SMS on her cellphone that Rs 10,000 had been debited from her account. Immediately, Jha rushed back to the UBI ATM. Both the guard and the youth were missing. She checked her balance again and found that the amount was indeed missing.

Police detained the guard, Chotu Mahli for questioning. Kotwali OC Arvind Kumar Sinha said: “Since it’s a bank holiday today, we could not cross-check with officials whether the amount has been debited.”

Bank guidelines for customers say that it cannot be held responsible for cash left behind in the ATM during a transaction.