The Telegraph
Wednesday , January 30 , 2013
Since 1st March, 1999
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BSNL, the worst service provider

I have been one of the first customers of BSNL when CellOne was launched in Assam in 2003. Ever since, BSNL has been gradually rendering deficient service to its customers in comparison to service rendered by other private telecom companies. But in the past year, BSNL has provided the worst service to its customers.

I had a nightmarish experience while travelling from Guwahati to Itanagar through National Highway 52.

During my stay at Halem in Sonitpur, I encountered a severe network problem. I had similar problems while returning to Guwahati from Tezpur. There was no network from Bhomraguri bridge to Amoni and in Simaluguri of Lakhimpur district.

If the private telecom companies can provide satisfactory service to its subscribers, why canít BSNL, a nationalised telecom company, do the same for its customers?

It is high time the telecom ministry and TRAI conducted an inquiry into the reasons behind the extremely poor service provided by BSNL in the Northeast.

R.P. Sarmah,Guwahati


Bad road woes

ly from Southeast Asia through the Northeast, we hope that road/rail connectivity to various places of Southeast Asia from other parts of India will be established and improved. This will boost trade and commerce.

The Northeast should no longer remain isolated and undeveloped. The improved connectivity will also enable the creation of new jobs.

Sudipta Goswami,Guwahati

Holiday discrimination

The government of Assam has declared only 13 days as holidays under Negotiable Instruments (NI) Act for bank employees although they have declared 31 days as holidays for government employees this year.

This is nothing but discrimination against the employees of banks and other financial institutions. The other northeastern states like Tripura, Manipur and Meghalaya have declared 18 to 21 days as holidays under NI Act this year.

It is surprising to note that the state government has not declared holidays on the tithis (birth anniversaries) of Srimanta Sankardev and Sri Madhabdev Janmastami under the NI Act even though they were great religious reformers and builders of modern Assamese society.

We would like to request the Assam government to declare the following days as additional holidays for 2013 ó January 15 for Magh Bihu, April 16 for Bohag Bihu, May 25 for Buddha Purnima, August 28 for Janmastami, September 7 for Sankardevís birth anniversary and October 11 and 12 for Saptami and Ashtami.The addendum holidays should be published in the print and electronic media at the earliest. We appeal to all the officers and employees of banks, insurance companies and other financial institutions to take up the matter with the authorities.

A few bank employees,Golaghat, Assam