The Telegraph
Thursday , January 24 , 2013
Since 1st March, 1999
CIMA Gallary

Dial 100 back in service after hiccups
- Police resolve teething troubles related to emergency number

Dial 100 — the police emergency number to get through to a man in uniform when in distress — is up and running again.

The service, which had turned out to be a pain in the neck for the cops for long, has been streamlined. Patna senior superintendent of police Amrit Raj said on Wednesday that the number, which was deactivated around seven months ago because of technical faults, has been reactivated since the beginning of 2013.

“For the past six months, the police have been working towards streamlining the service. Now, the number has been reactivated. One can dial and find out. The service is in addition to the other numbers of the Patna police control room,” he told The Telegraph.

A police officer said a lot of technical issues had to be sorted out to reactivate the dial 100 service.

“The service ran into problems several times because there were technical troubles in the telephone lines. As a result, the line remained busy and many a times didn’t work. Earlier, a lot of prank callers, too, kept the number busy. A lot of times there were connection problems. The service has been streamlined after a lot of discussions with our telecom partners,” additional superintendent of police (control room) Dilip Mishra said on Wednesday.

The service, as of now, would be handed manually by the policemen.

“It is a manual service and a recording system has been put in place. The incoming calls would be recorded. Any call coming to number 100 would be immediately answered. The moment an emergency call comes, the information would be passed on to the patrolling mobile units in different parts of the city and the police station concerned. We are planning to introduce the interactive voice response system in the later stage,” another police officer said.

At present, the police control room has three landline numbers to address distress calls.

“All the three numbers are connected to the dial 100 service. One can just call up the number and any of the three connections would be answered. The number of phone connections can increase based on the number of calls coming in. The police control room is flooded with such distress calls since it was activated this year,” Mishra added.

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