I had deposited my phone bill on May 11, a day before the due date. But for some unknown reasons, my telephone line was disconnected on May 26. I rushed to the Behala office of Calcutta Telephones the next day and recounted the incident to the accounts officer. A few others who faced a similar problem, too, joined me and demanded that our lines be restored. The officer assured us that the lines would be restored by the evening. I called up another official, who also assured me of restoring the phone line. But when no action was taken till May 28, I once again met the accounts officer, who nonchalantly told me that he would look into the matter on a “priority basis”. I am quite helpless in such a circumstance.
Name & address withheld.