The Telegraph
Since 1st March, 1999
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PR lessons for airport security personnel

Calcutta, Aug. 27: Faced with a torrent of criticism over the “impolite’’ behaviour of Central Industrial Security Force personnel during security checks at Dumdum airport, director-general H.J. Dora has decided to put his men through a crash course in public relations.

He has requested the Administrative Staff College in Hyderabad to design a special course on public-interaction for the force.

“The CISF men on duty at the Calcutta airport and other airports would be send in batches to the college for short-term orientation course,’’ he said from Delhi. The details of the course are being worked out. “We will start it soon,’’ said Dora.

Director-general of police D. C. Vajpai welcomed the move. “It will definitely help security management at the airport,’’ he said.

Sources said Vajpai had spoken to Dora about the “problems’’ with the CISF personnel posted at the airport. Vajpai had said that passengers complain of CISF high handedness and being “humiliated” while subjected to intense security checks.

Police sources said more than 3,000 passengers travel to and from the Calcutta airport everyday. There are more than two dozen flights. The CISF jawans are posted at the gate and at several strategic points.

“Unwittingly, passengers carry items that are banned in flights and end up arguing with the CISF men,’’ Dora said.

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