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Ransomware behind disruptions at European airports, says EU's cybersecurity agency

Dozens of flights cancelled, passengers resort to handwritten boarding passes as law enforcement probes attack

Reuters
Published 22.09.25, 07:23 PM
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Travellers queue to check in at Heathrow Airport Terminal 4, following a disruption to check-in and boarding systems caused by a cyberattack which has affected several major European airports, resulting in flight delays and cancellations, in Greater London, Britain, September 20, 2025/ REUTERS

Ransomware was behind a cyberattack that has caused disruptions at several European airports, the European Union's cybersecurity agency, ENISA, said on Monday.

Several of Europe's biggest airports still faced disruptions on Monday after hackers knocked out automatic check-in systems provided by Collins Aerospace, owned by RTX, affecting dozens of flights and thousands of passengers since Friday.

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Screens display information on arrivals at Heathrow Airport Terminal 4, showing some flights have been cancelled, following a disruption to check-in and boarding systems caused by a cyber attack which has affected several major European airports, resulting in flight delays and cancellations, in Greater London, Britain, September 20, 2025/ Reuters
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Law enforcement was involved to investigate, the agency ENISA said in a statement, without providing details on where the cyberattack originated from.

Governments and companies have been the targets of cyberattacks in recent months, including luxury carmaker Jaguar Land Rover, which had to pause production as a result.

Collins said on Monday that it was working with the affected airports, including Brussels and London Heathrow, Europe's busiest airport, and was in the final stages of completing updates to help restore full functionality.

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Travellers wait near check-in desks at Heathrow Airport Terminal 2, amid flight delays and cancellations, resulting from a disruption to check-in and boarding systems caused by a cyberattack which has affected several major European airports, in Greater London, Britain, September 20, 2025. REUTERS

Berlin airport, which was facing higher passenger numbers than usual on Monday due to the Berlin Marathon, still did not have its check-in systems restored and reported delays of over an hour for departures.

One passenger described the boarding process as akin to the early decades of commercial air travel, with handwritten boarding passes.

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Travellers wait at Brussels airport, after a cyberattack at a service provider for check-in and boarding systems disrupted operations at several major European airports, in Zaventem near Brussels, Belgium September 20, 2025. REUTERS

Brussels Airport was using iPads and laptops to check passengers in online. Of roughly 550 departing and arriving flights, 60 had to be cancelled on Monday, it said.

Dublin Airport was experiencing "minimal impact" and had some manual processes in place.

A survey of some 1,000 companies by German industry group Bitkom found that ransomware - malicious software that locks up data until the victim pays to have access restored - was the most common form of cyberattack, with one in seven companies having paid a ransom.

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