British Airways promises compensation after big hack of travelers' credit card details

British Airways planes parked at Heathrow Airport in London. (AP File Picture)

London, Sept.7 (AP): British Airways is promising to compensate customers after reporting a major hack of its website that compromised credit card information of roughly 3,80,000 travelers.

Chief Executive Alex Cruz said on Friday that the company is "100 percent committed" to compensating customers whose financial information was stolen. He said the company had been hit by a "very sophisticated malicious criminal attack."

He said enough information was stolen to allow criminals to use credit card information for illicit purposes, and that police are investigating.

"We know that the information that has been stolen is name, address, email address, credit card information; that would be credit card number, expiration date and the three-letter code in the back of the credit card," he told the BBC, adding that no passport data had been hacked.

The company's mobile app was also breached, officials said.

British Airways revealed the hack on Thursday evening and began notifying customers. Customers who booked on the company website from August 21 until September 5 may have been affected.

The hack was not discovered until September 5 and has now been resolved, officials said.

Shares in British Airways’ parent company, IAG, were down 2 percent on Friday.


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