Trolleys 'fine' but not handlers

Trolleys supplied to government-run airports in Chennai and Bhubaneswar are functioning fine but those of the same make in Calcutta are easily getting damaged because of improper handling by retrievers, the manufacturer has said.

By Sanjay Mandal
  • Published 4.09.18
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A long stack of trolleys being taken into the terminal

Dum Dum: Trolleys supplied to government-run airports in Chennai and Bhubaneswar are functioning fine but those of the same make in Calcutta are easily getting damaged because of improper handling by retrievers, the manufacturer has said.

Mumbai-based Delite Systems Engineering (India) Pvt Ltd has supplied 2,600 new trolleys to the airport since April and more than 100 of these have ended up with disfigured wheels within this short time.

"We have written to the airport authorities, pointing out that faulty handling of trolleys is causing the damage. There have been no complaints regarding the quality of our trolleys from other airports," a spokesperson for the company said from Mumbai.

An official at Chennai airport, run by the Airports Authority of India (AAI) like the integrated terminal Calcutta, confirmed that nobody had yet reported any quality or other issues with the new trolleys. "We have not received any complaint about the new lot of trolleys getting damaged," he said.

Chennai handles 3,000 to 5,000 more passengers every day than Calcutta.

Officials at the city airport said on Monday that one or more trolleys from the new lot were becoming unusable every day, based on feedback from the retrieval staff.

Delite Systems Engineering said a small number of trolleys - ideally, not exceeding 30 - should be stacked together at a time to move them from one place to another. The retrievers usually create a long stack and three to four of them push and pull it into the arrival level of the terminal building.

A typical stack of trolleys has 80 to 100 of them , which saves the retrieval staff time but is not good for the durability of the wheels and other parts, a Delite official said.

In Chennai, the norm is to have a maximum of 30 trolleys in a stack while moving them.