The Telegraph
Saturday , June 10 , 2017

Air refund warning

Mumbai, June 9 (PTI): Civil aviation minister Ashok Gajapathi Raju today warned airlines and travel portals of "strict action" if they do not refund taxes and levies to passengers for cancelled tickets.

In a series of tweets, Raju said the practice of not refunding taxes and levies to passengers for a cancelled ticket was "against" Directorate General of Civil Aviation (DGCA) regulations and that he had received several complaints.

The DGCA had last year put in place passenger-friendly air ticket cancellation rules that made it mandatory for airlines to provide an unambiguous detail of the refund to a passenger.

"I've received complaints that no refunds are being given by airlinesravel portals against cancellation for several ticket categories," Raju tweeted.

"This is against existing DGCA regulations. All Govt. taxes and levies have to be refunded under all circumstances," he said in another tweet.

"Instances of such violations should be brought to the notice of the DGCA and it will take strict action," he added.

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