The Telegraph
Friday , August 22 , 2014
CIMA Gallary

CESC focus on e-service

Calcutta, Aug. 21: City-based power utility CESC has refurbished its Web-based services to take several consumer interfaces online.

A CESC consumer can now access the monthly electric bill, check complaint status and consumption history, and apply for an air conditioner or a duplicate bill from mobiles.

Applicants for a new connection can also use the mobile service to track the status of their applications on a real-time basis.

The company has also revamped its website to include a host of services that so far required the customers to visit CESC offices.

For instance, changing the name of an electricity connection can now be done online.

All the required documentation for this process will now be available on the Web.

Applications for a new connection can also be made online.

“We want to be the preferred choice of electricity to customers even though CESC enjoys monopoly in Calcutta and adjoining areas. The mobile and Web-based services are directed towards that,” Sanjiv Goenka, chairman of CESC, said with managing director Anirudhha Bose by his side.

The company has also launched several SMS-based applications that include alerts for tracking bill delivery and intimation about meter reading.