The Telegraph
Tuesday , August 19 , 2014
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Trai public meet to hear cellphone woes

Here’s a golden opportunity for cellphone users of Ranchi to air their grievances related to phone connections before Telecom Regulatory Authority of India (Trai) officials.

The central watchdog will host a three-hour session at Sri Krishna Institute of Public Administration on Wednesday to reach out to telecom consumers and listen to the problems they face while using mobile phones besides generating awareness.

To be attended by top officials of all telecom service providers of the region and selected telecom subscribers, the programme will have two parts. While the first one hour will throw light on Trai guidelines, the next two hours will be an interactive session between service providers and consumers in presence of Trai officials.

“Network congestion and call drop are the biggest irritants that consumers had been complaining about since a long time. Remarkably, these issues are not restricted to just one service provider but all. This is the case not only in Jharkhand, but in other states too. We wish to give the consumers and all service providers a single platform for interaction,” Robin Sarkar, senior research officer, Trai regional office, Calcutta told The Telegraph over phone.

Other problems that will be addressed are poor voice quality (low audibility), advertisements on mobile phones irrespective of Do Not Disturb (DND) activation, unknown calls and lack of clarity on value added services.

“We will discuss tariff-related issues as well. Many service providers introduce plans to woo consumers but suddenly stop them and introduce some more. We will discuss the dos and don’ts of such plans,” he added.

Around 150 consumers have been selected by Trai to participate in the programme. Talking about the selection procedure, he said, “We have certain criteria of selecting the participants that cannot be disclosed. Since the programme will have high-level officials from all service providers and Trai, the participants have to raise logical and genuine issues.”

Asked whether the session proposes to sort out service-related problems on the spot, he said, “I cannot say as we don’t know what kind of issues will come up on that day.”

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