Patna, Aug. 9: Power officials have been assigned the responsibility to monitor new connections and increase revenue collection, among other works, to ensure better service to consumers.
South Bihar Power Distribution Company yesterday issued a 20-point guideline to its assistant engineers and junior engineers. A source said: “There are works to be executed and monitored daily. Others have to be completed on a monthly basis. Assistant engineers and junior engineers have been assigned these tasks.”
The order issued by the distribution company’s managing director, Palka Sahni, states assistant engineers have to ensure timely correction of disputed energy bills. They have to get energy bills printed and distributed on time, too. These are the two most common complaints from domestic and commercial consumers received at assistant engineers’ office.
South Bihar Power Distribution Company caters to around 19 lakh power consumers in 17 districts. The officials have been directed to ensure better revenue collection, a major concern for both the power distribution companies.
Bihar State Power (Holding) Company, on average, spends Rs 600-650 crore a month to buy power and pay establishment cost and interest. It manages to collect around Rs 350 crore a month as revenue.
So, the assistant engineers have been asked to review revenue collection at the block-level collection counters. New connections would have to be monitored and brought into the billing cycle.
The officials would also need to coordinate meter readings between the rural revenue franchise (billing agency) and junior engineers (supply) and conduct random checks on distribution of energy bills and meter readings by different agencies.
The task cut out for the junior engineers is more or less similar, except that they would have to monitor collection of revenue daily. They would be responsible for correction of bill disputes and cent per cent coverage of households bringing consumers under the billing cycle.