The Telegraph
Sunday , April 20 , 2014
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Power training for better services

Patna, April 19: Power consumers would soon see a more friendly and efficient side of the Bihar State Power (Holding) Company Ltd.

The power holding company would impart training to its non-engineering employees so that they are well-equipped to provide all kinds of facilities to the consumers.

This is being done to make the company a customer-friendly organisation and to suggest ways on how to execute various schemes on time.

“The power holding company has decided to impart training to its engineers and non-technical employees so that they can serve the customers in an efficient manner. The company has already been imparting training to the engineers. But now, the non-engineering employees would also be given training to handle issues concerning the consumers,” a power company official told The Telegraph.

The employees of the power company and its subsidiaries would be imparted training in a phase- wise manner.

The company had organised a two-day training for its engineers last year at Rajgir.

The company has constituted two committees to prepare a training module for the employees. The committees would also suggest the topic and period of training and selection of trainers and places of the training.

A power company source said: “The purpose of providing training to the employees is make them aware about ways to provide better services to the customers, to make the company’s image customer-friendly, to increase revenue collection, timely completion of the projects and schemes and also to make them aware of the possible loss that the company may incur because of violation of rules.”

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