North Bihar Power Distribution Company Ltd (NBPDCL) has decided to set up a consumer facilitation centre in each of its 85 electric supply sub-divisions.
“The tender process has been completed for the purpose. Work has been awarded to various agencies for construction of the new facilitation centres across the state,” a North Bihar Power Distribution Company Ltd’s senior official said.
He added that construction work of the facilitation centres would be completed in the next six months. These centres would be set up in electric supply sub-divisions of 21 districts of North Bihar Power Distribution Company Ltd and serve around 24.13 lakh consumers.
Consumers can lodge complaints — regarding rectification of anomalies in the bills, load enhancements etc — at these centres. Apart from this, the centres would have separate billing counters, with all facilities such as fans, drinking water and chairs.
Energy minister Bijendra Prasad Yadav on August 20, 2013, inaugurated the centralised facilitation centre for its four lakh consumers of Patna Electricity Supply Undertaking (Pesu) jurisdiction. The capital’s facilitation centre is located at the power company’s headquarters at Vidyut Bhavan near Income Tax roundabout.
Bihar State Power (Holding) Company Ltd chairman-cum-managing director and energy department secretary Sandeep Poundrik during the inaugural function of Patna’s facilitation centre had announced that such centres would be opened in all the district headquarters.
NBPDCL has also floated re-tenders for carrying out rural electrification work under Rajiv Gandhi Grameen Vidyutikaran Yojana (RGGVY) in the 12th plan besides carrying out strengthening of distribution network under special plan in 17 districts of north Bihar.
While inaugurating and laying the foundation stones for various schemes and projects of the energy department worth Rs 12,100 crore on February 22, chief minister Nitish Kumar had also inaugurated the rural electrification work in 27 districts under RGGVY, under which every habitation/hamlet of 100 people would be electrified in the next two years.
Nitish had emphasised that the rural electrification work that also included some districts under North Bihar Power Distribution Company for which the process have been re-tendered would be completed in the next two years.