The Telegraph
Friday , February 28 , 2014
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Click to fix date with doctor

- State govt launches website for OPD appointment, call centre to cater to emergency cases

The state government on Thursday launched an online registration facility for outpatient departments (OPDs) in all district hospitals and primary health centres, taking a step ahead in improving the health service delivery system.

Physiotherapy units were also started in the district hospitals on Thursday. Launching the services at Samvad Bhavan, chief minister Nitish Kumar said the moves were part of the government’s second generation of health reforms.

Anyone willing to register online for the OPD service at primary health centres (PHCs) and district hospitals, one needs to visit The department has also developed a software called Sanjeevani to help in the online registration.

After logging in using a default username and password, one would be able to register himself/herself for taking consultation at the OPD of any PHC or district hospital. According to officials of the health department, the best part of the initiative is that that people can check how many have registered. According to health department officials, this has been done to bring in transparency in the system. Sources said the results of pathological and radiological tests would also be uploaded on the website.

“The website would not only provide details of how many people had registered online, it would also give data about drugs being provided to patients at a particular PHC or district hospital. Details would also be uploaded as to how many times pathological tests have been conducted on a patient at a particular PHC or district hospital. Anyone can check for information on how many patients visited the OPD of a particular PHC and the drug distribution details of the health centre. However, one would not have access to the name of the patient. This would be done to maintain secrecy about the patient,” said Nitish.

He added: “To avail services of the physiotherapy units at PHCs and district hospitals on a public-private partnership mode, people need to pay very less. According to our plan, 20 per cent of the fee would be given to the physiotherapists, while the rest would be given to the Rogi Kalyan Samiti of the hospitals concerned. Apart from getting 20 per cent of the service fee, the physiotherapists are also entitled to a monthly salary. This would motivate them to do their job honestly.”

Deepak Kumar, principal secretary, health, said the patients could get a brief description of their prescription through the patient ID given to them. “The medical records of the patients, who visited the OPD in PHC and district hospitals would be uploaded on the website, which would help doctors treat a particular patient. Patients visiting OPDs would also be informed though text messages of when they need to visit the hospital concerned to get their pathological and radiological test reports,” said Deepak.