The Telegraph
Friday , October 12 , 2012
Since 1st March, 1999
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e-Seva comes to coal town

Hasan Reza, a resident of Jorapokhar, went home happy from Dhanbad SDO’s office on Thursday.

The 20-year-old, who had come to submit an application for a residential certificate dreading a cumbersome process, was pleasantly surprised when his work was done in an hour.

Principal secretary of IT N.N. Sinha himself handed Reza the certificate.

Sinha was in Dhanbad to inaugurate the district-level common service centre, or Pragya Kendra, where a new web system will, henceforth, be used to issue caste, income and residential certificates under a project titled, e-Nagrik Seva.

An electronic system, under which scholarship money meant for SC/ST and OBC students of Classes I to VIII will be deposited in bank accounts of school management committees, was also launched.

An ITI degree-holder from Baliapur Institute of Technology, Reza required the residential certificate for pursuing a diploma course in engineering. “The new system was extremely helpful. I will be able to concentrate on studies instead of doing rounds of the SDO office,” he added.

Highlighting the advantages of the web-based system during a PowerPoint presentation held at the district collectorate assembly hall, IT secretary Sinha explained that after filing online application for various certificates at any of the 350 Pragya Kendras, applicants could know the status of their pleas by just logging into

“A uniform system of online application for different certificates has come into effect from today (Thursday). Efforts are being made to register applications for birth and death certificates online from November 15. The documents will bear digital signatures in the coming days,” Sinha added.

Earlier, panchayat-level common service centres were offering both electronic and manual systems. However, at subdivision and district levels, only the manual system was in place.

Sinha explained that the new system meant that all certificates issued would henceforth be available on Internet. Thus, these can be accessed from any part of the world.

“Applicants can also lodge complaints with deputy commissioners in case there is a delay in issuing certificates, which ought to be received within 15 days of applying,” he maintained.

Dhanbad deputy commissioner Prashant Kumar, additional district magistrate B.P.L. Das and subdivisional officer Lal Mohan Mahto were present at the inauguration.