| Manish Jaiswal (left) at the inauguration in Hazaribagh on Monday. (Vishvendu Jaipuriar)
A single-window clearance system was inaugurated at the Hazaribagh Municipal Board office on the district collectorate campus on Monday, promising to eliminate the scourge of touts and to speed up delivery of civic amenities.
Acting chairman of the board Manish Jaiswal said residents would no longer have to rush from one table to another to get birth and death certificates.
Specific deadline has been set for each and every work. No one can escape responsibility at any cost, he said.
The single window system was a long-pending demand of residents who have to deal with middlemen for every task.
So far, middlemen in connivance with board employees charge applicants extra, be it for issuing certificates or granting permissions to install bore wells.
Jaiswal said sadar sub-divisional officer Rachna Bhagat, also the in-charge special officer of the board, had taken an initiative to launch the new system.
The time frames set for various tasks are adequate. People will experience better services from the municipal board in compliance with the deadlines, he said.
Jaiswal added a signboard was placed next to the counter with details about various works and requirements.
A person applying for a birth certificate can check what documents he has to submit with the form and fees, and the deadline. Therefore, one does not have to enquire with the employees.
Sources said the board authorities had also installed a special software to send SMS to applicants and inform them about the statuses of their applications.
Bhagat, whose strict style of functioning is known to have kept employees on their toes, has passed clear-cut instructions to her sub-ordinates to offer services within the set deadline or be prepared to face action.
The board showed that birth and death certificates would be issued in seven days, while building construction maps would be approved within a fortnight.