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Time and Cost Savings Emerge the Most Important Logistics Service Purchase Criteria in India, Finds Frost & Sullivan

End users of logistic services in India ranked time (94 percent) and cost saving (90 percent) as the top two reasons for using logistics technologies. They select their technology service provider (TSP) based on the three main criteria of - match with industry needs, reputation, and cost of technology.

New analysis from Frost & Sullivan (http://www.automotive.frost.com), Strategic Analysis of Logistics Technology Usage Trends in India, finds that about 72 percent of companies in key end-user industries of logistics services use at least one logistics technology, ranging from a basic technology like bar coding to an advanced technology like radio frequency identification (RFID).

“Among all logistics the technologies, 89 percent of end-users industries perceive enterprise resource planning systems as the most effective technology and bar coding comes in a close second at 88 percent,” said Frost & Sullivan’s Transportation & Logistics Program Manager, Srinath Manda. “Hence, these two are the most used logistics technologies in India.”

Only a quarter of the current non-users of logistics technologies intend to use them in the near future. Among these prospective users, transportation management system (TMS) emerged the most popular choice with 27 percent of responders declaring that they are likely to purchase this technology. However, several end users claim that TSPs fail to meet the desired levels in the areas of customization, integration of the entire end-user supply chain with the solution, ease of upgrades, and post-implementation support.

To resolve these issues, TSPs should rework on their product development and customer satisfaction approach to provide well-defined yet customized solutions, which are easily upgradable. “TSPs also need to offer/implement solutions that integrate multiple functions/departments involved in the supply chain of a client organization, thereby creating a seamless flow of information and communication management for clients,” noted Manda. “Apart from these, the solution providers need to improve their commitment levels to existing customers through regular follow-up and support services.”

If you are interested in a virtual brochure, which provides a brief synopsis of the research and a table of contents, then send an e-mail to Ravinder Kaur / Priya George, Corporate Communications, at ravinder.kaur@frost.com / priyag@frost.com, with your full name, company name, title, telephone number, company e-mail address, company website, city, state and country. Upon receipt of the above information, a brochure will be sent to you by e-mail.

Strategic Analysis of Logistics Technology Usage Trends in India is part of the Transportation & Logistics Growth Partnership Services program, which also includes research in the following markets: Logistics Scenario Tracker on Indian Auto Components Industry, Logistics Scenario Tracker on Indian Pharmaceutical Industry, Strategic Analysis of Logistics Spend and Outsourcing Trends in India, and Logistics Scenario Tracker on Indian Automobile Industry. All research services included in subscriptions provide detailed market opportunities and industry trends that have been evaluated following extensive interviews with market participants.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

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Strategic Analysis of Logistics Technology Usage Trends in India
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