City Police Station: This correspondent called the official telephone number of the thana at Sector-I around 11.30am today. The officer, who picked up the phone, said, “Namaskar Mahashay! Main City Police Station se bol raha hun. Main apki kya seva kar sakta hoon (Namaskar Sir! I am speaking from City Police Station. How can I help you)?”
Sector IV Police Station: A similar attempt around 11.50am drew an equally polite response from the officer who attended the call. “Namaste! This is Sector IV Police Station. What can I do for you?” the officer asked.
Bokaro, June 28: The Bokaro police are following North Chotanagpur IG Laxman Singh’s directive in letter and spirit.
Singh has issued a “namaste diktat”, asking officers-in-charge (OCs) and their subordinates from 173 thanas across seven districts falling in the zone to be polite and friendly with the common people.
During a high-profile meeting in Bokaro two days ago, the zonal IG said OCs and other officers must always greet a caller with “namaste” and interact politely. Stressing the need to improve police-public relations, he added an officer would be “awarded or punished” depending on the way he or she behaved with the citizens.
DIG (Coal Belt) D.B. Sharma, and DIG (Hazaribagh zone) P.R. Das and SPs Manoj Kaushik (Hazaribagh), Kranti Kumar (Giridih), R.K. Prasad (Ramgarh), Sangita Kumari (Koderma), P.K. Karna (Chatra), Hemant Toppo (Dhanbad) and Jitendra Singh (Bokaro) were present. Also, over two dozen DSPs from the seven districts took part in the meeting to discuss strategies to fight Naxalites and improve law and order situation in the region.
“Police personnel should greet callers on the official phones with due respect, saying ‘namaste’ or ‘how can I help you’. Whenever a citizen visits a thana, officers should offer him at least a glass of water before asking him about his plight. Anyone failing to do so will get bad remarks in their annual character rolls (CRs),” the North Chotanagpur IG said.
Singh directed all the SPs to ensure that the directive was followed in their respective areas from Saturday (today). “Be it a rickshaw-puller or daily labourer, the officers must talk politely. I will keep tabs on this,” said the IG.
Today, when The Telegraph randomly called City thana and Sector-IV thana, the response was encouraging.
When contacted in this afternoon, Sector-IV OC Sunit Kumar said the police definitely wanted to be people-friendly. “All police personnel have to be polite and friendly with the citizens,” Kumar said.
Concerned over the rising number of fatal road mishaps in Dhanbad and Bokaro, North Chotanagpur IG Laxman Singh today met coal belt DIG D.B. Sharma and the police superintendents of the two districts and directed them to rein in traffic offenders. Dhanbad SP Hemant Kumar Toppo and his Bokaro counterpart Jitendra Singh were asked to direct the DSPs of both districts that they rope in school students to launch mass awareness programmes on traffic rules.
The IG said fatal mishaps could be prevented if police could check traffic violation like rash driving, triple riding and driving without seatbelts.
“We are launching drives to educate masses on the benefits of following traffic rules. Police need to be more pro-public and try to educate people instead of merely imposing fines. Complaints of harassment have often brought a bad name to police,” he said.