An alleged nexus between bank officials and touts has made it nearly impossible for customers to get their work done.
Sources said officials of State Bank of India’s Telta branch refuse to complete or carry out duties compelling customers to contact touts.
Mohammad Israel (75), a resident of Ajhrail village of the district, about 325km northeast of Patna, has lodged an FIR against branch manager Umesh Kumar Ravi accusing him of harassing him.
Israel said: “I deposited Rs 50,000 under a three-year deposit scheme in 2010. I wanted to withdraw the money after the term ended but the officials have been delaying the process for the past four months. They ask me to come down with various documents. Now the bank has refused to allow the withdrawal saying I have taken out the money.”
Umesh said: “Within three days of depositing the money for the scheme, the bond was withdrawn and amount was transferred to his savings account, which Israel withdrew at different times. The incident occurred three years ago, when the branch manager was Rajendra Prasad.”
Superintendent of police Asgar Imam said: “Action can be taken only after probing the veracity of the case.”
Abu Hassan, a retired additional district magistrate, said: “Touts manage to thrive here as bank manager Ravi indulged in corrupt practices in collusion with the station house officer of Balrampur police station, J.K. Ravidas. If you want to make a transaction of above Rs 5,000, you have to consult touts, otherwise officials ask you to visit the bank over and over again.”