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Web fault fear ahead of ICSE results

Heads of schools have requested the Council for Indian School Certificate Examinations (CISCE) to prevent a rerun of Saturday’s glitch in the ISC online results when it publishes the ICSE result on Wednesday.

The council has announced that ICSE or Class X results will be available online on www.cisce.org from 3pm on Wednesday.

Thousands of ISC examinees were confronted with an error message on the council’s website after they logged in to look up their results on Saturday afternoon. The glitch continued for several hours.

The server located in Kochi had apparently crashed because of high traffic.

There were 68,723 ISC or Class XII examinees this year. ICSE candidates would be twice as much.

This means, a lot more anxious students across the country will try simultaneously to access the website to check their results online.

“Parents of ICSE candidates called us to voice their concern about Saturday’s online malfunction. They don’t want to go through the ordeal. We hope the council ensures no such fault happens on Wednesday,” said Terence Ireland, the principal of St. James’ School.

Ireland could download the school’s ISC results only on Sunday evening.

Kaveri Dutt, the principal of Modern High School for Girls, said the council has “sufficient time (three days between Saturday and Wednesday) to plug the loopholes”.

“The heads of schools have expressed their apprehension and requested us to ensure that the online problem faced by the ISC candidates was not repeated and students should be able to access their results on the website without any glitch,” said a council official on Sunday.

The CISCE has asked Orion India Systems, the software firm that handles the online results, to take measures for preventing any website malfunction on the day of the ICSE results.

“We have asked the company to take all possible steps. They have given us the assurance that students from across the country will be able to access the results without any problem on Wednesday,” said Gerry Arathoon, the secretary and chief executive of the CISCE.

The council has also asked Orion India Systems to provide a report on the cause of Saturday’s system crash.

“We have asked them to explain why the technical fault occurred and inconvenienced thousands of students,” said an official.

Arathoon said the problem was sorted out after 9pm on Saturday.

Metro found out that some students could access their results only after 10pm.

The council didn’t explain what triggered the fault and why so much time was taken to rectify it.

It was not clear if the capacity of the server has been increased ahead of the ICSE results so that the portal does not collapse under pressure again.