The Telco counter, shut for the second day on Tuesday, is forcing residents to head elsewhere to book tickets. Picture by Animesh Sengupta
Telco residents are a hassled lot these days.
The rail ticket reservation counter in the area has not been functioning since Monday, forcing them to travel to Tatanagar station or city booking offices at Bistupur and Sakchi in the excessive heat to purchase train tickets.
According to railway officials, the passenger reservation system (PRS) at the terminal has developed a technical snag, disrupting the process of booking tickets.
Although the railways have taken note of the problem and initiated steps to fix the glitch, passengers, who came to book tickets on Tuesday, were left fuming, as they believe that the authorities did not act fast.
“The city booking office at Telco has not been functioning since Monday morning. I sent a team of technical experts to check what was the problem. The team found that an important component called mux (multiplexer in circuit design) has become defunct. I have instructed the team to mend the defect as early as possible,” S. Kole, divisional commercial manager, Chakradhrapur railway division, told The Telegraph.
He held out hope that the team would mend the snag by Tuesday night and the PRS at Telco would be up and running by Wednesday morning.
Elaborating on the functioning of the PRS, Kole said mux was an electronic component that helps in receiving signals for communication through satellite.
“A mux has to be changed every three years, but at Telco, it had not been replaced since the booking counter opened three years ago. I have already sent a requisition to Garden Reach (the Calcutta headquarters of South Eastern Railway) get the mux replaced at all three ticket booking counters. The one at Telco must be changed immediately,” he added.
On an average, 250 people visit the booking counter at Telco on a given day.
The number was no less when the system malfunctioned on Monday morning, prompting a section of customers to create a ruckus on the premises.
Some of them came back on Tuesday with the hope that the defect would have been repaired, but in vain.
“I was waiting at the queue outside the reservation centre since 6am yesterday (Monday). When the counter finally opened at 8am, we were told that the system would not function due to a technical snag. A lot of my time and energy got wasted,” said Satpal Singh, a customer.
The resident of Telco Colony added that he came back on Tuesday to find the terminal under lock-and-key as the system had not been restored.
“I need to book tickets for a trip to Dehradun in May. I don’t know when will I be able to purchase the tickets,” he rued.