KC Jain at the news meet on Monday. (Bhola Prasad)
The state income tax department will now ask top taxpayers for their suggestions to improve services.
Chief commissioner of income tax, Jharkhand, K.C. Jain, who recently took charge, made the announcement while talking to mediapersons at Circuit House on Monday.
He added all commissioners had been instructed to have one-on-one talks with top taxpayers of 2013-14 fiscal. The new initiative would be implemented from April onwards.
“Commissioners in the state will personally contact top taxpayers, arrange meetings with them and ask them about problems faced during payments. They will note down their suggestions regarding how we can improve our services from this assessment year,” Jain said.
He further added the suggestions would be discussed at different forums of the department in the state.
“This feedback is crucial for constant improvement of our services. It will be discussed at the highest level. Recommendations at the local level will be implemented immediately. However, in some cases, we will need to talk to higher officials,” said Jain.
He added that from this year, the income tax department would examine top 100 self-assessment taxpayers to know why they did not pay advance tax.
“It has been seen at range offices across Jharkhand that number of people paying advance tax is quite low. We would try to know the reasons behind this and rectify them,” Jain said.
Similarly, top 100 refund cases would also be examined, he added.
This apart, the department will open service centres across the state from this month.“These centres will consider applications and provide every necessary information from a single window in a computerised sheet,” Jain said.
He stressed their priority in Jamshedpur was to procure their own building. As of now, separate offices are located in Circuit House, Northern Town and Sakchi. “We have zeroed in on a plot at Bistupur. Once formalities are over, we will expedite construction to bring all I-T offices under one roof,” he said.
Jain said he was satisfied with Jamshedpur circle, where net collection increased by 44 per cent while advance tax went up by 34 per cent compared to last fiscal. In 2013-14, gross collection was Rs 359.06 crore. While refund was Rs 102.39 crore, net collection was Rs 256.67 crore. In 2012-13, collection was Rs 248.73 crore, refund was Rs 79.03 crore and net collection was Rs 169.70 crore.