Power consumers here can hope for better services in days to come.
Bhagalpur Electricity Distribution Company Private Limited (BEDCPL), a distribution franchisee firm of M/s SPML Infra Ltd, Calcutta, has started taking steps to provide better consumer services.
BEDCPL, which took the responsibility of energy distribution from South Bihar Power Distribution Company Ltd on January 1, 2014, however, has emphasised the need for improvement and upgrade of the infrastructure.
The company has fixed 2019 as the deadline to complete its requirements to provide better infrastructure to help provide quality power supply to the consumers.
The infrastructure facilities include laying of new wires, replacing old and dilapidated wires, installing new poles and distribution transformers and power transformers at sub-stations and increasing the capacity of existing power and distribution transformers among other things.
BEDCPL, entrusted with the job of supplying power to 1.5 lakh consumers of Bhagalpur town, Kahalgaon and Aliganj areas, would take care of the supply, billing and maintenance. The franchisee would also have to distribute bills, take down meter readings, collect revenue, maintain low-tension lines, attend fuse-off calls and others.
According to BEDCPL director Amanullah, the company has put consumer services such as meter reading and distribution of bills on the top of its priority list.
“From this month (February), meter readers have started visiting every consumer’s house to note readings and also began delivering electricity bills at their doorstep,” Amanullah said, adding that the firm has fixed a target of conducting 700 meter reading and subsequently distributing the bills everyday.
The consumers are now getting 15 days to pay the bills as against five to six days earlier and that too, at the end of the month, which forced them to wait in long queues. “The online service vis-ŕ-vis bill generation and payment, which are defunct at present, would be revived soon,” said the director, before adding that an initiative has been taken to install 60,000 new electronic meters replacing the old ones.
Aiming to resolve the disputes and complaints regarding anomalies in bills and other grievances, he said a 60-member committee has been formed to solve revenue-related problems and disputes of the period prior to take over of the supply and distribution system by BEDCPL. He said SBPDCL had assured the company to extend all help in solving such old problems.
“The customer care centre of the company has started working round-the-clock to help provide services to the customers,” said the director.”