Calcutta, Dec. 3: Mamata Banerjee today said government employees would have to deliver time-bound services, adding that the administration would not tolerate discrimination.
“When it comes to giving time-bound services to people, political reasons, petty interests and personal grounds should not come in the way. Why will we not deliver on time? This is our commitment,” the chief minister said at a programme in Netaji Indoor Stadium where she released a handbook on the Right to Services Act, 2013.
Mamata warned government employees against harassing the poor. “Aaj-kal-porshu — eta hobe na bhai (they cannot be made to come to the offices day after day). You have to work well and complete tasks on time,” she said.
The newly formed tribal development department, which is headed by the chief minister, had organised the programme to honour eminent personalities from tribal communities and distribute doles.
Sources close to Mamata said she was trying to instil discipline into government employees, some of whom have been accused of shirking work.
Today, Mamata rolled out a list of services where she said her government’s performance was better than the Left’s.
“Earlier, it used to take over a year to get caste certificates. Our administration makes them available in a month. We passed a law to ensure that birth and death certificates, licences issued by civic bodies and ration cards are delivered within a specified time,” she said.
The Right to Services Act has provisions for the administration to take action if complaints filed against employees are found to be true.
The handbook, prepared by the consumer affairs department, enlists services offered by government departments and agencies and the time frame within which each has to be completed. The list also mentions officials who would be made accountable for delays in specific tasks.