Chief minister Hemant Soren listens to citizens’ problems at the secretariat on Friday. Telegraph picture
Mithilesh Devi (40), a BPL villager from Tand Mohanpur in Bokaro, was hard-pressed to arrange money for the treatment of her husband Santosh Pandey, who suffered a cerebral brain stroke. She decided to approach the chief minister. Her prayers were answered as Hemant Soren promptly asked deputy commissioner of Bokaro to provide medical grant to her
Narayan Hansda, a doctor at RIMS in Ranchi, didn’t know what to do when police registered a complaint of extortion against him. His pleas of innocence failed to convince the police after which he registered a complaint with the chief minister’s office. He too got hope as Hemant took serious note of the matter. Ranchi SSP Saket Kumar Singh and health secretary have been asked to probe the incident
Ranchi, Oct. 5: Complaints are not only pouring in at the public grievance redressal cell launched by the chief minister at his Kanke Road office on October 3. They are getting addressed too, unveiling the people-friendly face of the new government propped up by a young chief minister.
Keeping his promise, Hemant is lending an ear to the commoners’ woes and also offering them quick redressal. When he is not around, his team carries on the work, sorting out complaints and redirecting them to the departments concerned.
In-charge of the public grievance redressal cell, Manohar Marandi said that they had received 225 complaints in two days — around 100 on October 3 and 125 on October 4.
“Out of the 225 applications received so far, action has been taken in as many as 45 complaints. Decisions will be taken on the rest of the letters soon,” he added.
According to Marandi, the nature of grievances ranged from demand for construction of roads, delay in payment of pension and distribution of Indira Awas Yojana benefits to police harassment et al. A complaint has also been filed on illegal appointments at Dhanbad Municipal Corporation.
An advocate from Bokaro civil court, D.K. Verma, who sought a reduction in bus fares across the state, said he decided to meet the chief minister after learning that Hemant had started a public grievance cell and was personally attending the complainants.
“I rushed to the state capital, but could not meet the chief minister as he had already left for Jamshedpur before I reached,” he said.
The chief minister is available at the 24X7 cell daily, between 10am and noon, provided he is not preoccupied with special engagements on that particular day. The cell functioned even today despite it being a government holiday as it was the first day of Navratra.
A staffer at the chief minister’s secretariat said that besides accepting the complaints personally, the chief minister has also put up a box, where anyone can drop a written complaint for immediate action.
“In case one fails to meet the chief minister, he or she can drop the complaint in the box. The letters received are being examined by a person deputed by the chief minister,” he added.