Hemant Soren receives complaints at the new public grievance cell in Ranchi on Thursday. Telegraph picture
Ranchi, Oct. 3: Chief minister Hemant Soren today launched a public grievance redress cell at his Kanke Road office, in a fresh attempt to reach out to the underprivileged a day after he dedicated a website for online complaints.
The 24x7 cell has been set up to ensure that those who do not have easy access to the Internet, too, can seek justice from the government.
The chief minister will be available at the cell daily, between 10am and noon, provided he is not preoccupied with special engagements on that particular day.
While CMO deputy secretary Manohar Marandi has been made the in-charge of the grievance redress cell, other officials from Hemant’s office will assist him to receive and direct complaints to the departments concerned.
A complaint box has also been put up outside the office, where citizens can drop their suggestions. One needs to clearly mention name, address and phone numbers so that the CMO can establish contact, if need be.
Apart from the chief minister, the grievance cell also houses separate chambers for principal secretary Sukdheo Singh, political adviser Himanshu Shekhar Choudhary and senior private secretary Sunil Kumar Shrivastava.
The elaborate arrangements have been made to ensure prompt redress of grievances. “The main motto is to establish contact with the common man. The chief minister wants to reach out to those who are left to fend for themselves,” said Choudhary.
In-charge Marandi maintained that 16 complaints had already been received on the first day (till the filing of this report). The nature of grievances ranged from land disputes to alleged irregularities in allotment of Indira Awas houses and old-age pension. Most complainants are from below the poverty line.
“The complaints have been forwarded to departments concerned for necessary actions. We are here to serve the masses,” Marandi added.
Sceptics see the public convenience move as Hemant’s bid to expand his support base in the state.