Ranchi district collectorate that houses the call centre for the 24x7 e-Rahat service launched on Thursday
Jharkhand’s crime chasers and crisis managers have found their calling.
The state IT department on Thursday floated its 1967 answer to America’s 911 to buffer all emergencies — from natural disasters like quakes and floods to manmade mishaps like fires and accidents to offences like harassment, kidnap and rape.
The 24x7 toll-free service to register and redress grievances has been aptly named e-Rahat. While the helpline will be available for people in trouble across the state, for starters Ranchi police will act as the key bridge between the victim and the rescuer.
The round-the-clock call centre launched at the SSP’s office at the Ranchi district collectorate is being manned by a group of 10 trained personnel who are working in shifts from 10am. Their job is to register every complaint and intimate police or the department concerned for speedy action.
SSP Saket Kumar Singh said 1967 would soon be linked to Dial 100 (the police helpline number) for more streamlined emergency response.
“We have just launched the initial phase of the service. In the next phase, the new number will be linked to the Dial 100 service,” he said.
Singh added that 50 policemen underwent a special training on e-Rahat in Ranchi on Wednesday and similar programmes will start in Khunti, Gumla, Lohardaga and Simdega from Friday.
“We will play a vital role in making e-Rahat a success. The idea is to ensure speedy disposal of complaints for which our men are being trained,” the SSP maintained.
Citing an example, Singh said that if there was a kidnapping, one could dial 1967 and report the matter. “An abduction complaint must be registered with some basic details such as time and place of occurrence, besides name and mobile phone number of the caller. The case will be handled with discretion,” he said.
After solving of each case, the police will compile a record for future reference.
Tafzeer, one of the 10 responders of 1967, said Day One was light. “Till evening, we did not received a single complaint,” he said.
Will you dial 1967 if there is a fire or an accident?