S. Chattopadhyay in Calcutta on Monday. A Telegraph picture
Calcutta, Aug. 26: An active ombudsman has led to a decline in banking complaints in Bengal and Sikkim for the 12 months ended June.
The number of complaints fell to 4,388 between July 2012 and June 2013 against 4,838 in the same period a year ago.
The RBI-appointed body has intensively interacted with bankers of the region to increase regulatory compliance and offer better customer services.
According to banking ombudsman S. Chattopadhyay, the regional office was conducting visits incognito at various branches to ensure proper banking services. She said banks were urged to increase its compliance with the regulations in the Banking Codes and Standards Board of India (BCSBI).
An increase in the awareness among customers about the proper use of the banking ombudsman scheme also attributed to the decline in the number of complaints.
Metros and urban areas accounted for 84 per cent of the total number of complaints, while semi-urban and rural regions accounted for the rest. The majority of the complaints received during the year were on banks not complying with BCSBI regulations, followed by those relating to ATM, debit and credit cards.
In 2013-14, the ombudsman office will focus on organising spot redressals at various districts under its jurisdiction. According to the ombudsman, this will help to offer more effective redressal of complaints for rural people who cannot afford to attend meetings at its Calcutta office.
Canara Bank today said it had no plans to raise the base rate at least for now.
“Our base rate is lowest among PSU banks at 9.95 per cent... There is no programme to raise it as of now,” Canara Bank CMD R.K. Dubey said at the Ficci-organised 10th Banking Conclave here today.