Cable operators are racing the clock to get subscriber application forms filled in before the Friday midnight deadline.
The rulebook states that once the Trai deadline ends, signals need to be discontinued to set-top boxes whose subscriber details have not been uploaded to special software programmes by the MSOs. Subscribers do not know what to expect. Metro tries to clear the air.
What’s in the form?
The form contains a number corresponding to the box in your home. You have to fill in your personal details and indicate your choice of channels.
Will all boxes whose details Trai does not have be barred?
Unlikely. The MSOs still do not have filled-in forms for half of the 30-odd lakh set-top boxes in the city. Switching off cable to 15 lakh homes might create a law-and-order problem. But it is likely that connections will be snapped to some boxes.
What should I do if my connection snaps?
If you have not submitted the form, do so. The form is available with the cable operator or can be downloaded from the MSO’s website. It can only be submitted to the cable operator.
Can my cable signal be blocked even if I have submitted the form?
It is a possibility because your cable operator might not have forwarded the form to the MSO. The MSO too might not have uploaded the details.
What should I do if my connection snaps despite submitting the form?
Try to find out what went wrong from your cable operator. If he is of no help, contact the MSO. If even this does not help, approach a consumer court. But it will be difficult to prove that you had submitted the form because they did not come with a counterfoil.
Who will snap the link?
The MSOs are supposed to do so, but none will, given a choice. “We will enforce the law as we have done in Delhi and Mumbai,” Trai member R.K. Arnold said.