Cuttack, Jan. 31: The sub-collector’s office here has switched to an automated working system to bring transparency in citizen-centric services and function more efficiently.
The new system would facilitate transfer of files and other documents online. It will minimise the use of paper work and bring transparency and check inordinate delay in delivering information or addressing grievances.
Official sources said a centre of excellence had been established with logistic support from IBM, with assistance from e-Square. All intra-department processes would be digitised in this new format.
Revenue divisional commissioner Arabinda Padhi inaugurated the centre of excellence today.
“We are the first to opt for this new technology that aims at providing faster service to citizens and checking inordinate delays in processing various files and government letters,” said sub-collector J.P. Das.
“We will train all our staff and hope they get used to the new technology so that it could be implemented within six months,” he said.
The sub-collector’s office here was the first in Odisha to acquire an ISO 9001 quality certification for its various citizen-friendly initiatives in 2008.
Earlier, in 2010, an integrated e-grievance redressal system was launched. So far, it has generated good response with people now able to lodge their complaints with regard to any service under the sub-collector’s jurisdiction.
IBM officials said that two different software — Datacap and Filenet — have been used for the project here. Datacap is a scanning and indexing tool while using Filenet helps officials to manage files and documents online.